Privacy policy

The controller within the meaning of the General Data Protection Regulation (GDPR) is:

Immobilien Storch GmbH

Frankfurter Landstraße 2

61352 Bad Homburg vor der Höhe

Germany

Managing Director: Niklas Storch

The protection of your personal data is important to us. We process personal data exclusively within the framework of applicable data protection law, in particular the General Data Protection Regulation (GDPR) and the German Telecommunications and Telemedia Data Protection Act (TDDDG).

Personal data means any information relating to an identified or identifiable natural person.

With this privacy policy we inform you which personal data is processed when using our website and when contacting Immobilien Storch, and for what purposes.

When you access our website, technically necessary data transmitted by your browser to the web server is processed. This may in particular include:

This processing takes place in order to technically provide the website, ensure its stability and security, and enable technical faults to be traced.

The legal basis is Art. 6 (1) (f) GDPR. Our legitimate interest lies in the secure, functional and reliable operation of our website.

We use external IT service providers for the technical provision of our website. In this context, server and connection data may in particular be processed, to the extent necessary for the secure and reliable operation of the website.

Where a service provider processes personal data on our behalf, this takes place on the basis of a data processing agreement pursuant to Art. 28 GDPR.

Further information on possible transfers to countries outside the European Economic Area can be found in the section "Transfers to third countries".

If you contact us by email, telephone or via our contact form, we process the data you provide in order to handle your enquiry.

The contact form may in particular process the following details:

By submitting the form via the "Request initial consultation" button, you send us a request to be contacted. Submitting the form does not yet constitute a binding appointment.

Where your enquiry is aimed at initiating a contractual relationship, the processing takes place on the basis of Art. 6 (1) (b) GDPR.

For other business-related enquiries, the processing takes place on the basis of Art. 6 (1) (f) GDPR. Our legitimate interest lies in the appropriate handling and answering of business enquiries.

The details are stored only for as long as necessary to handle the enquiry. Should a business relationship result from this, statutory retention obligations may lead to longer storage.

For our business email communication and internal collaboration we use Microsoft 365.

In the course of communication, contact details, communication content, file attachments and organisational information may in particular be processed, to the extent necessary to handle your enquiry or to carry out an existing business relationship.

The processing takes place — depending on the respective occasion for communication — on the basis of Art. 6 (1) (b) GDPR or Art. 6 (1) (f) GDPR.

Our legitimate interest lies in secure, efficient and traceable business communication and collaboration.

Where Microsoft processes personal data on our behalf, this processing takes place on the basis of the applicable data protection agreements.

Further information on possible transfers to third countries can be found in the section "Transfers to third countries".

For existing clients, we provide a digital client portal. There, depending on the respective mandate, documents, messages and information on ongoing matters may in particular be made available.

The client portal is a supplementary digital channel of communication and does not replace personal support from Immobilien Storch.

The data protection information provided within the client portal applies in addition to the processing of data within it.

Immobilien Storch may use AI-assisted applications as tools in individual internal workflows.

This may, for example, include linguistic support in drafting or revising texts as well as — where actually used — the transcription of communication content.

AI-assisted systems serve solely to support our staff. Relevant results are reviewed by staff before further use.

There is no decision-making based solely on automated processing with legal effect or comparably significant impact within the meaning of Art. 22 GDPR.

Where personal data is processed when using an AI-assisted service, this only takes place to the extent necessary for the respective purpose and permissible under data protection law.

We do not use analytics or marketing cookies on this website.

Where technically necessary cookies or comparable local storage technologies are used, they serve solely for the technical provision and functionality of the website.

Technically unnecessary tracking or marketing technologies are not used.

Within Immobilien Storch GmbH, only those staff members who need it to handle the respective matter are given access to personal data.

In addition, personal data may be transmitted to external service providers, to the extent necessary for the operation of our IT systems, our communication or the provision of the respective service.

These may in particular include:

Where service providers process personal data on our behalf, they are engaged as processors within the framework of statutory requirements.

When using certain technical service providers, it cannot be ruled out that personal data is also processed outside the European Economic Area.

Where personal data is transferred to a third country, this only takes place in compliance with the requirements of Art. 44 et seq. GDPR.

Depending on the service provider, the transfer may in particular be based on an adequacy decision of the European Commission or on appropriate safeguards, such as the European Commission's standard contractual clauses.

As a general rule, we store personal data only for as long as necessary for the respective processing purpose.

Contact and initial consultation enquiries are generally stored until the enquiry has been fully handled.

Should a business relationship subsequently arise, the data required for this may be stored for the duration of the contractual relationship and beyond, within the framework of statutory retention obligations.

Where statutory retention obligations exist, the relevant data is retained for the respectively prescribed period.

Data processed solely on the basis of a legitimate interest is deleted as soon as that interest no longer applies and no statutory grounds preclude deletion.

Subject to the statutory requirements, you have in particular the right to:

Where processing is based on Art. 6 (1) (f) GDPR, you have the right, under the statutory requirements, to object to the processing on grounds relating to your particular situation.

To exercise your rights, you may contact:

You have the right to lodge a complaint with a data protection supervisory authority about the processing of your personal data.

The authority responsible for Immobilien Storch is in particular:

We take appropriate technical and organisational measures to protect personal data against loss, misuse and unauthorised access or alteration.

Our website is transmitted via an encrypted HTTPS connection.

The protective measures used are reviewed and adapted in line with technological developments and the respective processing risks.

We adapt this privacy policy where changes to our website, the technical services used or the legal framework make this necessary.